Writen by Pat Ford 

Introduction (PDF) By Jan Schaffer

Chapter 1 (PDF) Give it Time: A path to conflicting perceptions 
The New York Times: Giving Reporters Time  
The Press Enterprise, Riverside, CA: Giving the Story Time  
The Spokesman-Review, Spokane, WA: Breaking the News
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Chapter 2 (PDF) Take a Poll: A doorway to the issues
St. Paul Pioneer Press: Casting a Multilingual Net
Pittsburgh Post-Gazette: Finding the Facts
Akron Beacon Journal, The Charlotte Observer: Tracking Long-term Changes
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Chapter 3 (PDF) Identify the Issues: A measure of racial disparities
The Columbus Dispatch: Exposing Health-Care Barriers
The Charlotte Observer: Riling NASCAR Fans
The Sacramento Bee: Moving beyond Conflict
The Times-Picayune, New Orleans: Unearthing Environmental Injustice
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Chapter 4 (PDF) Walk the Streets: A hunt for hidden community layers 
San Francisco Examiner : Touring your own City  
Lexington Herald-Leader: Unmasking a Segregated City
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Chapter 5 (PDF) Listen to People Talk: A window on different views 
The Charlotte Observer: Creating Community Conversations  
Minnesota Public Radio, KMOJ-FM, Minneapolis: Connecting via Videoconferencing  
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Chapter 6 (PDF) Debunk the Myths: A challenge to preconceived notions 
KRON-TV, San Francisco: Underscoring Genetic Similarities  
WHRO-TV, WVBT-TV, Norfolk, VA: Tracing the Slave Route
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Chapter 7 (PDF) Tell your own Story: A cornerstone to credibility 
The Jackson Sun: Confessing a Conspiracy of Silence
KRON-TV, San Francisco: Airing Newsroom Tensions
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Chapter 8 (PDF) Invite Action: A tool for community buy-in 
Akron Beacon Journal: Launching Long-term Initiatives
Marshall News Messenger, TX: Instilling Quiet Progress
Times Record News, Wichita Falls, TX: Generating Tepid Response
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Chapter 9 (PDF) Put it on the Web: An avenue to access and interactivity 
The New York Times: Setting the Gold Standard
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